Delivery Policy

1. Served Area

PhaRamila offers local delivery in the areas indicated on the app. Phase 1 is designed for Rimini and Riccione, with possible progressive activation of zones, service hours and delivery points according to operational capacity.

2. Delivery Locations

You may request delivery to a home, hotel, reception, beach establishment, beach point, local address or other accessible point within the served area. Some locations may require additional instructions.

3. Required Information

For correct delivery, please provide your name, a reachable telephone number, precise address or location, any hotel or beach establishment name, operational notes and any information useful to identify the delivery point.

4. Estimated Times

The delivery times indicated are operational estimates. They may vary due to traffic, weather, seasonal demand, product availability, incomplete addresses, access difficulties, absence of the user or causes not controllable by PhaRamila.

5. Free Delivery

During the launch, PhaRamila may offer free delivery within certain zones and conditions. Free delivery is not a permanent right and may be changed, suspended or made subject to a minimum order threshold, after communication on the app.

6. Failed Delivery

If you are not reachable, the place is not accessible, information is incorrect or the recipient refuses delivery, PhaRamila may contact you for new instructions. Costs, delays or impossibility of delivery caused by incorrect information may not be attributable to PhaRamila.

7. Discreet Packaging

For potentially sensitive products, PhaRamila may use discreet packaging and limit the information visible on the package or to the rider to the minimum necessary for delivery.

8. Check at Delivery

Please check the external integrity of the delivery. In the event of visible damage, incorrect product or missing item, contact customer support promptly with the order number and photographs.