Terms & Conditions of Sale

1. Seller

PHARAMILA DI DARVISHI SOBHAN, individual business, VAT No. 04867010409, Tax Code DRVSHN99P19Z224W, REA RN-447637, registered office at Via Circonvallazione Nuova n. 57/C, 47923 Rimini (RN), Italy. PEC: sobhandarvishi@postecertifica.it. Phone/WhatsApp: +39 378 0044888.

2. Object of the Service

PhaRamila allows users to purchase online non-medicinal products for everyday wellness, personal hygiene, cosmetics, sun protection, food supplements and other personal care products, with local delivery in the served area. The service may be accessible through the website, app, QR code, campaigns at hotels, beaches or other physical points.

3. Not a Pharmacy

PhaRamila is not an online pharmacy, does not sell prescription medicines, does not make diagnoses, does not provide personalised medical or pharmaceutical advice and does not manage healthcare emergencies. In the event of symptoms, adverse reactions, medical conditions, doubts or urgent situations, the user must contact a doctor, pharmacist or emergency service.

4. Permitted Products

PhaRamila sells only products compliant with applicable law. Cosmetics and sun products must comply with EU cosmetics rules; food supplements must be marketable in Italy; any CE-marked items must be compliant and correctly labelled. PhaRamila does not sell prescription medicines or OTC/SOP medicines.

5. Product Information

Product pages are prepared based on information provided by manufacturers or suppliers. The user must always read the label, warnings, ingredients, instructions for use, expiry date/PAO and instructions on the packaging. In the event of any conflict, the information on the product label shall prevail.

6. User Account

The user is responsible for the accuracy of the data entered, the custody of credentials and the use of their account. PhaRamila may suspend or refuse orders in case of suspected abuse, fraud or breach of the terms.

7. Prices

Prices are indicated in euros and include VAT where applicable. Any promotions, discounts or free deliveries are valid only under the conditions indicated on the website/app. Obvious pricing errors may result in cancellation of the order and refund.

8. Availability

Product availability may vary. If a product is unavailable after the order, PhaRamila may offer an alternative product, modify the order with the user's consent, cancel the unavailable item or refund the corresponding amount.

9. Order and Contract

The order is submitted when the user confirms the cart, accepts the applicable conditions and completes payment. The automatic order receipt confirmation does not necessarily imply final acceptance if there are errors, unavailability, unauthorised payment, an address outside the service area or other legitimate reasons.

10. Payment

Payment is made through the methods indicated on the app and managed by external providers. PhaRamila does not store the full payment card number. In the event of unauthorised payment or suspected fraud, the order may be suspended or cancelled.

11. Local Delivery

PhaRamila delivers within the area indicated on the app, initially focusing on Rimini and Riccione. Delivery may be made to homes, hotels, receptions, beach establishments, beach points or other accessible locations. The user must provide correct information and remain reachable.

12. Launch Free Delivery

During the launch phase, PhaRamila may offer free delivery. Free delivery is a commercial promotion subject to area limits, service hours, operational capacity and the conditions indicated on the app. PhaRamila may modify, suspend or replace the promotion, without prejudice to orders already confirmed.

13. Delivery Times

Delivery times are estimates and do not constitute an absolute guarantee. Delays may depend on traffic, weather, tourist crowding, incomplete addresses, the user being unreachable, product unavailability or force majeure.

14. Hotels, Beaches and Public Places

If the user indicates a hotel, reception, beach establishment or public point, PhaRamila is not responsible for failed delivery caused by inaccurate data, inability to access the location, refusal by reception, absence of the user or failure to answer the phone.

15. Adult Products

Some products may be reserved for adult users. PhaRamila may request age confirmation or restrict the purchase. For such orders, discreet packaging may be used.

16. Cancellation

The user may request cancellation before preparation or delivery has started. If the order is already being prepared or assigned to the rider, cancellation may not be possible; the right of withdrawal and legal guarantee remain unaffected where applicable.

17. Right of Withdrawal

Pursuant to Articles 52 et seq. of Legislative Decree of 6 September 2005, no. 206 ("Consumer Code"), the consumer may exercise the right of withdrawal within 14 calendar days from delivery, subject to the exceptions provided by law. Terms, procedures, return address and refund conditions are described on the Withdrawal & Returns page.

18. Exclusions from Withdrawal

The right of withdrawal may be excluded for sealed goods not suitable for return for hygiene or health protection reasons and opened after delivery. This may include cosmetics, personal hygiene products, intimate care, sexual wellness products or food supplements, if opened or used.

19. Legal Guarantee

Consumer rights relating to the legal guarantee of conformity remain unaffected. In the event of a damaged, incorrect, missing or non-conforming product, the user must contact customer support with the order number, a description and photographs where useful.

20. Promotions and Codes

Promotions, discount codes, referral offers are valid within the limits indicated. They may be subject to duration, availability, area, excluded categories or minimum amounts. They cannot be converted into cash unless otherwise stated.

21. Limitation of Liability

PhaRamila is not responsible for improper use of products, failure to read the label, allergies or unpredictable individual reactions, use contrary to the manufacturer's instructions or autonomous choices by the user. This clause does not limit the mandatory rights of consumers.

22. Force Majeure

PhaRamila is not responsible for delays or non-performance caused by events outside its reasonable control, including bad weather, strikes, technical failures, interruptions of third-party services, public restrictions or exceptional traffic.

23. Privacy

The processing of personal data is governed by the Privacy Notice and Cookie Policy published on the app.

24. Applicable Law

These terms are governed by Italian law. Consumers benefit from the mandatory protections provided by the Italian Consumer Code, including the consumer's court where applicable.

25. Complaints & Contacts

For support or complaints, contact us via WhatsApp at +39 378 0044888 or PEC sobhandarvishi@postecertifica.it. PhaRamila undertakes to handle requests within a reasonable time.