Withdrawal & Returns

1. Right of Withdrawal

If you purchase as a consumer, you may withdraw from the distance contract within 14 calendar days from the day of delivery of the product, without giving any reason, subject to the exceptions provided by law.

2. How to Exercise Withdrawal

Before the withdrawal period expires, inform PhaRamila of your decision with an explicit statement sent via WhatsApp (+39 378 0044888) or to PEC sobhandarvishi@postecertifica.it, indicating your name, order number, product and intention to withdraw.

3. Return of the Product

The product must be returned without undue delay and in any case within 14 calendar days from the withdrawal notice. The product must be intact, complete, unused, in its original packaging and with seals or hygienic packaging unopened, except in the case of a non-conforming or damaged product. Products subject to withdrawal must be sent to the following address: PHARAMILA DI DARVISHI SOBHAN Via Circonvallazione Nuova n. 57/C 47923 Rimini (RN), Italy

4. Return Costs

Except for incorrect, damaged or non-conforming products attributable to PhaRamila, the direct cost of return may be borne by the user, where communicated before purchase.

5. Refund

PhaRamila will reimburse all payments received from the consumer, including the standard delivery costs paid at the time of purchase, without undue delay and in any case within 14 calendar days from the day on which it was informed of the consumer's decision to withdraw from the contract. The refund will be made using the same means of payment chosen for the initial transaction, unless otherwise expressly agreed with the consumer. PhaRamila may withhold the refund until it has received the goods or until the consumer has demonstrated that they have been returned, whichever occurs first. Any additional costs arising from the consumer's choice of a delivery method other than the cheapest standard delivery offered by PhaRamila will not be refunded.

6. Exclusions for Hygiene Reasons

The right of withdrawal is excluded for sealed goods not suitable for return for hygiene or health protection reasons and opened after delivery. This exclusion may apply to personal hygiene products, cosmetics, intimate care products, sexual wellness products, food supplements or products with a guarantee seal, if opened or used.

7. Damaged or Non-Conforming Products

If the product received is damaged, incorrect, missing or non-conforming, contact PhaRamila via WhatsApp with the order number, a description of the problem and photographs. PhaRamila will assess the request and propose a refund, replacement or other solution provided by law.

8. Legal Guarantee

This policy does not limit your rights relating to the legal guarantee of conformity provided by Italian and European law.