FAQ

Is PhaRamila an online pharmacy?

No. PhaRamila is a local platform for ordering and receiving non-medicinal products for everyday wellness, hygiene, cosmetics, sun protection, food supplements and personal care. It does not sell prescription medicines and does not offer medical advice.

Where do you deliver?

Phase 1 focuses on Rimini and Riccione, with zones and service hours indicated on the app. We can deliver to homes, hotels, receptions, beach establishments or accessible points within the served area.

Is delivery always free?

During the launch, delivery may be free in served areas and under the indicated conditions. PhaRamila may modify the promotion or introduce minimum order thresholds in the future.

Can I return an opened product?

It depends on the product. For hygiene or health protection reasons, sealed products such as cosmetics, personal hygiene products, intimate care, sexual wellness products or food supplements may not be returnable if opened after delivery.

How do you protect sensitive orders?

Potentially sensitive orders are managed with limited internal access and, where appropriate, discreet packaging. We do not use sensitive categories for unnecessary commercial profiling.

What if I have a reaction or doubts about a product?

Stop use if necessary and consult a doctor, pharmacist or qualified professional. In an emergency, contact emergency services immediately (112).