Return & Refund Policy

Unopened and Sealed Products

If the products remain sealed and unopened, you may return them within the 14-day period and receive a full refund. The items must be in their original packaging, with all factory seals completely intact and undamaged.

Opened or Unsealed Products

Once the seal is broken, the product is opened, or even tested once, you lose the right to return the item and receive a refund. This is explicitly stated in Article 59 of the Italian Consumer Code for health and hygiene reasons, as cosmetic and personal care products cannot be returned to inventory or resold after being opened.

Damaged or Defective Products

If you receive a cream or sunscreen that is leaking, damaged during shipping, or past its expiration date, you are covered under the "legal guarantee." In such cases, you must immediately contact PhaRamila support and provide photos of the damaged product. They will either issue a refund or send a replacement item.